Service Exellence

田嶋写真2 Masami TAJIMA  Adjunct Professor

【Specialized Fields】
Service management, Franchise System

【Subjects】  
【Background】 Established a corporation“ Franchise Advantage” and was employed as a managing director after conducting services for the Import Housing FC head office. A commissioner of the "Data Base Committee" at the Corporation of Franchise Chain Society. A commissioner of "The Service Industry Productivity Innovation Committee” sponsored by the Ministry of Economy, and a commissioner of“ The Service Engineering Promotion Committee”
【Publications】  
【Message】 Since the foundation of my company,“ a realistic policy to increase sales results” and“ an operation conducted by a minimized staff” has been simultaneously kept, though it is often acknowledged that it can be difficult to raise productivity in the service industry, I have created a system where team get-togethers encompass all aspects regarding sales targets. A renewal research for the practical examples or a renovation process of the business front might be able to contribute to further developing skilled managers in the service industry and bridge the gap from industry to the academic field.
【Activities】  

Contact

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