Business Administration ChairsSenior LecturerSatoshi SHIMADA
Service and Hospitality Program
Service Engineering, Serviceology
Received Ph.D. (Engineering) from the University of Tokyo March, 2015. Program-Specific Assistant Professor (ImPACT) at Kyoto University before current position.
On the global economy, understanding to features of Japanese services and personnel who are responsible on the services gets more importance. I would like to deepen the discussion about various aspects of Japanese services, such as traditional cultures handed down from ancient times and innovative technologies.