Business Administration Chairs Senior LecturerSatoshi SHIMADA

Service and Hospitality Program
i-PM Program

【Specialized Fields】
Service Engineering, Serviceology
Omotenashi Management
Received Ph.D. (Engineering) from the University of Tokyo March, 2015. Program-Specific Assistant Professor (ImPACT) at Kyoto University before current position.
On the global economy, understanding to features of Japanese services and personnel who are responsible on the services gets more importance. I would like to deepen the discussion about various aspects of Japanese services, such as traditional cultures handed down from ancient times and innovative technologies.
Activity Database on Education and Research, Kyoto University