Business Administration Chairs Senior LecturerSatoshi SHIMADA
Service and Hospitality Program
- 【Specialized Fields】
- Service Engineering, Serviceology
- Omotenashi Management
- Received Ph.D. (Engineering) from the University of Tokyo March, 2015. Program-Specific Assistant Professor (ImPACT) at Kyoto University before current position.
- On the global economy, understanding to features of Japanese services and personnel who are responsible on the services gets more importance. I would like to deepen the discussion about various aspects of Japanese services, such as traditional cultures handed down from ancient times and innovative technologies.