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GSM is the ideal place for me to study the mechanisms of service. I have previously worked as tour planner and quality management at a travel agency, as well as in trade management at an international logistics company. In the service industry, the service performance directly affects customer satisfaction and sales. While individuals are required to have advanced knowledge and skills, the evaluation criteria for these performances are often ambiguous. Additionally, I have witnessed many workplaces falling into a negative spiral, with declining value due to price competition and employee exhaustion. To address these issues, I realized the importance of understanding the concept of service and being able to logically explain it. This led me to learn about GSM, which conducts research on service from various perspectives, and I decided to pursue further education there.

Back in 2018, I was in Singapore working as an analyst and my company was having difficulties looking for a bilingual speaker in English and Japanese. That was when I realised that in recent years, there are a growing number of major Japanese companies who have moved their key business operations to Singapore but are facing an increasing shortage in bilingual talents. Despite persistent problems plaguing its growth, I believe that the Japanese economy remains resilient. I decided to pursue further studies in Japan to differentiate myself from my fellow peers and I found that Kyoto University, one of the top universities in Japan, offers a MBA course in English. The rest is history.

Before I join GSM, I worked for IBM World Trade Corporation for 11 years. When I decided to shift to academia and earn a degree in business, I had to invest considerable time investigating the MBA programs in Japan. There are interesting programs offered by NUCB Business School, Hitotsubashi SBA, and Doshisha Global MBA. Although I got accepted by Hitotsubashi, and Doshisha University, I proceeded with Kyoto GSM International MBA Program owing to its state of art design. The idea of dividing the MBA program into two separate international programs, BA and PM, starting 2019 is truly efficient. It provides wider opportunities for applicants from different academic backgrounds to choose the program that best serves their future career. The curriculum is concise, neither too long nor too short, rather to the point and rich with the knowledge vital to successfully manage different projects.

I am a mechanical engineer and prior to GSM, I worked in various manufacturing companies for around 10 years. My experience in working led me to have a certain perspective on how a company's internal dynamics work. However, I was aware of my lack of understanding of how organizations and industries behave on a bigger scale. I also had interests in other areas such as marketing and hospitality. GSM’s i-BA program seemed to be the best choice for me as it involves classes in all these areas. Additionally, I knew that Kyoto University is one of the most prestigious universities in Japan and the rest of the world. An English-medium international MBA program at this university was too good of an opportunity to miss. The extracurricular activities at Kyoto University, such as being able to take Japanese language classes and join various events and student organizations, were also a factor in my decision.

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Events

07/16 Wed
GSM International Business and Career Seminar : Introduction of Global HR Service “Career Voyage” powered by Mitsui O.S.K Lines, the Japanese largest global shipping company
Date 07/16 (Wed) 12:10 〜 13:10
Place Terayama International Lounge, 3rd Floor, Research Bldg. No.2
Apr 26, 2025 Event notice
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GSM Newsletter vol.10 (Japanese, partly English)

GSM Newsletter vol.10 (Japanese, partly English)
June, 2025

＜Topics＞
Interview with young researchers
GSM News
Executive Education
Alumni Testimonials
New Endowed Chairs
GSM DAY 2025